The fridge is also some how weird. The opening for the melted ice, water, is somehow blocked for whatever reasons I have no idea. So, if the defrost button is pushed and the defrosting process is allowed to take place, water will leak out of the fridge. This happened quite a few times.
Just today, I defrosted the fridge as the ice in the freezer is so thick..no thanks to their carelessness. This is how much ice is removed manually by hand:

